DELIVERY POLICY

BIP STORE ensures our customers that their orders are delivered on time when they need it and where they need it.  The following policy describes how we process our deliveries.
Terms and Conditions:

  1. The customer must agree that the delivery details and address that they provide as point of delivery and billing is truthful and correct.
  2. Credit card fraud will be reported to the proper authorities and dealt with accordingly.
  3. We have the option to contact the customer to correct any mistakes in the shipping details entered by the client but are under no lawful obligation to do so.
  4. In the case that the address specified by the client is incorrect, we have the right to charge the customer the full amount of the purchase.
  5. If a delivery is late, we will have the option to give promotional discounts or credit rebates but are under no lawful obligation to do so.
  6. If the product is not delivered, we will replace the ordered product with one of the same value.
  7. We reserve the right to alter or modify order specifications to conform to our corporate policies.

Policies

  1. Orders/products are normally dispatched on the same day that they were processed. For orders/products to be delivered to an International destination, please allow us two (2) to seven (7) business days from process date for delivery.
  2. Shipping rates depend on destination and amount of your order. The best way to determine the cost of shipping is to place the items you wish to purchase into your cart and start the checkout process. Before you finalize your order, you will be presented with the shipping options and charges for your order.
  3. All orders are processed in our access controlled warehouse by our highly trained staff to ensure that your products arrive to your doorstep as quickly as possible. We take the utmost care to ensure that all products are properly wrapped and sealed to prevent leakage or breakage.
  4. Orders placed before 12NN PST (M-F) will be processed same day in most cases, if there is a delay we will notify you of the reason for delay.
  5. When calculating delivery times, bear in mind that the day of shipment does not count as a business day in transit time. For example, if your package went out on Monday you will receive your order on Wednesday. We ship orders Monday thru Friday. Orders placed before 12NN PST (M-F) will generally be processed/shipped the same day. Orders placed 12NN PST (M-F) or on Saturday or Sunday will be shipped on the next business day.
  6. For international shipment we use FEDEX.

Note: We will not be held responsible for delays that are beyond our control such as storms, earthquakes, flood, nor if the cause of the delay is through the negligence of our couriers.  Our duty after the orders have been dispatched from our warehouse is to follow-up with the assigned courier and for perishable items that were damaged as a result of the delay to be replaced.

  1. Our deliveries to are based on PACIFIC STANDARD TIME and in USA business days. Next Day delivery means next business day. You may also email us at info@bipstore.net for request on delivery dates, adjustments and other concerns.


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