MERCHANDISE REFUND & RETURNS POLICY

We at BIP STORE do hope that you, our valued customers, will find satisfaction in the products we offer and provide. If you are not fully satisfied with your purchase, we will have your orders replaced or provide a percentage refund.

REFUNDS

  • Cancellation of Order
    • If you cancel on the day before the ship-out date, you will receive a refund of 90% of the total amount.
    • If you cancel your order on or after the ship-out date you will receive a refund of 50% once the goods have been returned.
  • Undeliverable Packages – Orders lost due to incomplete address provided by the customer are the responsibility of the customer and will not be eligible for a refund. Please double-check your address carefully when placing orders.

RETURNS

  • If you receive a defective item and want to replace it with the same item, we will ship to you the replacement free of shipping charges given that said item is available on stock.
  •  To return the defective item, please send an email to info@bipstore.net within seven (7) days after delivery.
  • BIP STORE will pay for all appropriate shipping costs for damaged, defective or incorrect products that are returned. We will determine the method and type of shipping in returning the replacement of the merchandise.
  • Missing items in orders must be reported immediately upon notification via email or phone. BIP STORE reserves the right to deny claims of missing items based on the results of our investigation.  We will issue a uniquw returns number which should be quoted in all future communications
  • Absolutely no returns will be accepted without email-notification.
  • When packing and sending your merchandise due for return or replacement, please don’t forget to include the following information:
  1. Date of Original Order
  2. Reason for return
  3. Order Number and Returns number
  4. Reason for return
  5. Items being returned         


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